Refund policy

At Thread Tech Aus, we create a range of embroidered products, including made-to-order personalised items and ready-to-ship products.

Change of Mind

Custom & Made-to-Order Products

Because personalised and made-to-order items are created specifically for you, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or a change in preference.

Please carefully review product details, sizing information, and any personalisation details before placing your order.

Ready-to-Ship Products

For non-personalised ready-to-ship items, returns may be accepted for change of mind within 14 days of delivery. Items must be:

• Unworn and unused

• In original condition

• Returned with all original packaging where applicable

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Photos showing the fault or incorrect item

If an item is found to be faulty or incorrect, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, or refund where applicable.

Personalised Products

Personalised embroidery, custom designs, and made-to-order products cannot be returned or exchanged unless they are faulty or have been made incorrectly.

How to Request a Return

To request a return or discuss an issue with your order, please contact us at threadtechaus@gmail.com

Please include your order number and details of your request so we can assist you as quickly as possible.